Refund policy
At The Bunker Club, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchange policy. Please read the following guidelines:
- Eligibility for Returns and Exchanges:
- Returns and exchanges are accepted within 30 days from the date of purchase.
- The item(s) must be in new, unused condition with all original tags and packaging intact.
- Golf clubs and personalized items are not eligible for returns or exchanges, unless there is a manufacturer defect.
- Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer service team at sales@thebunkerclub.com to obtain a Return Merchandise Authorization (RMA) number.
- Please provide your order number, item(s) details, and reason for the return or exchange.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the item(s) received were damaged, defective, or incorrect.
- We recommend using a trackable shipping service and insuring the package, as we are not responsible for lost or damaged returns.
- Refunds and Exchanges:
- Once we receive and inspect the returned item(s), we will process your refund within 14 business days.
- Refunds will be issued in the original payment method used for the purchase.
- Exchanges will be processed promptly, and any price difference will be either charged or refunded accordingly.
- Store Credit:
- If you prefer store credit instead of a refund or exchange, we can arrange that upon request.
- Store credit will be issued in the form of a digital gift card, which can be used for future purchases.
- International Returns and Exchanges:
- International returns and exchanges follow the same guidelines as above.
- Please note that customers are responsible for any duties, taxes, or customs fees associated with the return or exchange.
- Damaged or Defective Items:
- In the rare event that you receive a damaged, defective, or incorrect item, please contact our customer service team immediately.
- We will provide assistance and arrange for a replacement or refund as appropriate.
Please note: The above policy applies to online purchases only. For returns and exchanges related to in-store purchases, please refer to our in-store policy or contact our customer service team for assistance.
If you have any further questions or need assistance regarding returns or exchanges, please reach out to our customer service team at sales@thebunkerclub.com . We are here to help!